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WELCOME TO
CELIK & PARTNERS
Protecting Revenue — Resolving Claims
Founder | Managing Director
Ümit Celik
Career Record (In-House Roles, 2019-2025)
• $215,000+ in claims and refund payouts avoided
• $40,000 in disputed legal case defended
• 350+ post-stay claims handled
• $0 payout track record
Post-Stay Claims Closed Before They Escalate
As your point of resolution, we close up to 99%
of post-stay guest claims before escalation -
protecting your hotel's revenue and control.
Rising Guest Claims
Every post-stay guest claim becomes a payout risk if mishandled.
Staff Overload
GR/FO teams spend hours on disputes instead of guest experience.
Unnecessary Payouts
Most claims are resolved without payout when handled correctly.
OTA & Operator Friction
Inconsistent claim handling strains OTA and operator relationships.
Reputation Risk
Poor claim handling impacts reviews, ratings, and guest loyalty.
Legal Exposure
Without early control, simple claims escalate into costly cross-border disputes.
Claims are reviewed, documented, and resolved at the stage
where hotels retain leverage.
75%
of claims closed without payout
at first response
99%
of claims resolved before
legal escalation
$350
average payout avoided
per claim
0
adverse court
judgments
Based on performance during in-house roles (2019-2025)
We step in when claims need control, not discussion:
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